Overview
Logistics performance is defined by how fast you detect exceptions and how clearly you communicate them. But those signals are scattered across TMS events, carrier emails, and ad-hoc updates.
Centi connects those sources, rebuilds the real shipment workflow, and makes the hidden delays visible so you can act before customers feel the impact.
Where Value Gets Stuck
- Status updates are fragmented across carrier portals, inboxes, and spreadsheets.
- Multimodal handoffs rely on tribal knowledge rather than a unified process record.
- Customer service teams spend time chasing context instead of resolving exceptions.
Use Cases
Proactive exception management
When visibility is weak, exceptions surface late and in different systems, making escalation inconsistent and slow.
A FreightWaves and Tive survey found only 20% of shippers are satisfied with their shipment visibility.[1]
How Centi helps
- Unify TMS milestones with carrier emails and team communications to build a single exception timeline.
- Trigger automated escalation paths and notify owners with complete context.
Outcome
- Earlier detection of issues and faster corrective action.
- Consistent exception playbooks across teams and accounts.
Multimodal handoff clarity
Ocean, air, rail, and truck handoffs leave gaps in accountability, often because key updates never reach the system of record.
Gartner reports that up to 80% of real supply chain activity is not reflected in digital decision models.[2]
How Centi helps
- Map handoffs using booking docs, change notices, and email updates to reconstruct the actual flow of movement.
- Provide a unified view of who owns the next action at each leg.
Outcome
- Fewer blind spots during mode changes.
- Cleaner accountability for missed handoffs.
Customer communication automation
Service teams often rely on manual check-ins, leading to inconsistent and reactive updates when delays occur.
The same FreightWaves/Tive survey highlights demand for more robust visibility and real-time communication updates.[1]
How Centi helps
- Generate status updates from live shipment context and route them to the right customer owner.
- Maintain decision traces so updates are auditable and consistent.
Outcome
- More proactive customer comms without adding headcount.
- Less time spent manually stitching together status updates.
How Centi Helps
Capture shipment reality
Connect TMS events, carrier documents, and the communication stream around each shipment.
Explain exceptions
Centi reveals where delays originate and which handoffs consistently break.
Automate response
Deploy agents that route updates, draft communications, and escalate exceptions with full context.
What You Get
- Exception dashboards tied to evidence and handoff owners.
- Playbooks for proactive delay management and customer updates.
- Automation specs for repetitive coordination steps.
Ready to see it in your operation?
We run a focused pilot on the workflows that matter most. You get an evidence‑backed process review and a prioritized automation plan.
Book a walkthrough